Keeping JIRA tickets clean, detailed, and actually useful is still one of the most repetitive and error-prone parts of modern software development. PRDs live in one place, commits in another, discussions in Google Chat/Slack/Teams, and tickets often end up as shallow summaries that no one wants to maintain.

Tickets that start vague. PRDs that drift from what actually gets built. Stories that look “done” but quietly hide missing work. And the slow, invisible debt of rewriting the same context again and again across JIRA, docs, and pull requests.

That gap is exactly what Augment is built to address.

Augment is a self-hosted, AI-powered system designed to automate how JIRA tickets are written, broken down, and kept in sync with real engineering work.

AI has exploded across the tech world, and it feels like every week brings a new tool, model, or headline. But inside our team, the conversation has been a little different. We’re not asking how to “chase” AI. We’re asking how to use it to make everyday engineering life a little calmer, a little clearer, and a lot more effective.

This is a look at what we’ve been trying, what has worked, what hasn’t, and where we hope all of this is going.

Lately, I’ve been spending more time building small internal tools instead of chasing shiny features. Not because features aren’t important, but because it feels more meaningful to fix the way of working rather than just keep shipping the same old workflow.

There’s something satisfying about creating systems that reduce friction, standardize thinking, and let teams move faster without repeating the same manual steps forever.

This time, I’m working on something I call Nexus Hub.